A Immediately report the issue through our 24/7 customer service hotline. We offer free repair service. We use a double-sided PVC/PU heat-pressing process to repair leaks and simultaneously upgrade the fabric's waterproof coating, ensuring the waterproof rating is restored to international standards. Repairs are completed and reshipped within 48 hours.

A We support 7-day no-questions-asked returns and exchanges worldwide. Our intelligent measurement system accurately matches workwear sizes. If there are errors, we offer free on-site measurement and remeasurement services and cover all logistics costs, ensuring a perfect fit for frontline operations.

A Utilizing our global logistics customization system, customers can track their shipments in real time through their dedicated account. In case of extreme weather or port congestion, we proactively activate multimodal transport contingency plans, prioritizing air freight to ensure timely delivery to over 120 countries and regions worldwide.

A We offer lifetime free maintenance. A secondary coating treatment using environmentally friendly anti-static spray is applied, and the fabric's environmental certification status is simultaneously tested to ensure the coating meets OEKO-TEX standards. After maintenance, the raincoat can be reused more than 20 times, protecting children's skin health.

A We use 3M's professional reflective strip replacement service, seamlessly connecting the fabric through a heat-pressing process to ensure the reflective effect is restored to its original state. We also upgrade the reflective strip's anti-wear coating, extending its lifespan by 30% and ensuring nighttime safety during outdoor activities.